FAQ
1. Handling of Products
About fabric products (some products are blended with polyester)
Kokuraori is made of carefully selected 100% cotton.
The fabrics may shrink slightly when washed in water.
Please hand-wash apparel products.
Do not tumble dry.
Friction and wetting with water (rain, sweat, etc.) may cause color fading, color migration, and fading due to sun exposure.
Please be careful when using the product in sweaty or rainy conditions, or when using it with light-colored clothing.
For products made of fabrics only, please wash them alone as the color may transfer to other clothing when washing.
Light stains should be removed with a soft brush or dry cloth.
Please note that prolonged exposure to sunlight with perspiration on the fabric may cause discoloration.
About PVC (Polyvinyl Chloride Resin)-coated fabric products
Although the Kokuraori fabric is waterproofed to make it resistant to water and dirt, it is vulnerable to heat and high temperatures.
Do not wipe with thinner or other volatile substances.
The color may fade when rubbed or wet. Do not wash with water.
For light stains, remove with a soft brush or dry cloth.
About leather products
The leather is tanned with a high quality tanning process.
Sun exposure may cause the color to fade or fade.
Use of the product in sweaty or rainy conditions may cause color fading or color migration due to friction or wetting with water, Please note that using the product in wet or sweaty conditions or in the rain may cause color fading or color migration due to friction or wetting.
When wet, wipe with a soft dry cloth and dry in the shade. Please store in a place where it is not exposed to light and avoid high temperatures and high humidity.
Synthetic leather products
Synthetic leather products are sensitive to heat and high temperatures.
Do not wipe with thinner or other volatile substances.
Do not wash with water, and remove light stains with a soft brush or dry cloth.
Please avoid high temperature and high humidity and store in a place away from light.
About products using magnets
Please be careful not to put magnetic credit cards, bankbooks, etc. near the magnets as this may cause malfunction. Please be careful not to put magnetic credit cards, bankbooks, etc. near the magnets as this may cause malfunction.
For products with silk screen prints
Please avoid cleaning, tumbler drying, and ironing of the printed area. Please avoid cleaning, tumbler drying, and ironing of the printed area.
Please hand-wash or use a laundry net.
2. Wrapping
Wrapping is available.
Please select paid wrapping in the cart. We will wrap it in the original package or box We will wrap it in the original package or box with wrapping paper.
(The form of wrapping is determined by the size of the item.)
If you do not specify the wrapping, we will deliver the item in a flat bag for your home use. (The form of wrapping will be determined by the size of the item. Please use it for self-wrapping at home. (Products in a box (Products that come in a box do not come with a flat bag. Some items, such as hard bags, do not come with flat bags.
Please ask us for details. Please ask for details.
3. About Delivery and Delivery Time
Q. Is it possible to have my order delivered earlier than the "requested delivery date" shown on the payment screen?
Yes. We are unable to accept earlier delivery than the "requested delivery date" shown in the form options on the payment screen. We are unable to accept earlier delivery than the "requested delivery date" displayed in the form options on the checkout screen.
In the unlikely event that we are swamped with orders or need more time to wrap a large number of gifts, we will not be able to deliver on the requested date. In the event that we are unable to meet your requested delivery date and time, we will notify you in advance by e-mail.
If you place your order outside of business hours (Friday 6:00 p.m. to Monday 9:00 a.m.), the fastest shipping time will be Tuesday or later. (Depending on your location, you may be able to specify an arrival date. (Depending on the region, it may or may not be possible to specify the arrival date. (Please understand in advance that there are cases in which it may or may not be possible to specify the arrival date. Please understand this in advance.)
Q. Are there any delivery charges?
Shipping charges vary depending on the size of the package.
Can you ship items in separate orders?
No, we cannot ship items from other orders.
Who is your shipping carrier? Can I choose the delivery company?
We ship via Japan Post (EMS) and DHL. We will select the shipping carrier according to the delivery address. We do not accept delivery service provider preference.
4. About Ordering
Q. What are the accepted forms of payment?
We accept credit cards, Amazon pay, Googlepay, Apple pay, Paidy, and other payment methods.
Q. What credit cards do you accept?
We accept VISA, JCB, MASTER, and AMEX credit cards.
are accepted. All credit cards must be used for one-time payment.
I cannot see the product photos or patterns because they are too small. If you have difficulty seeing the product or pattern in the photo, or if you would like to see a photo of a product other than the one shown in the photo or if you would like to see photos of products or patterns other than those shown in the photos, please feel free to contact us using the Inquiry Form or by phone. Please feel free to contact us or call us if you would like to see the product or pattern not shown in the photo. We will send you pictures separately if we can.
Q. Can I cancel my order?
Cancellations are possible as long as they are made before you receive the shipping confirmation e-mail.
Q. Can I change the product pattern, the product itself, or the wrapping after I have placed an order?
Yes, you may change the item(s) until you receive the shipping confirmation e-mail. However, depending on the time of your request Please note, however, that there may be a delay in the requested delivery date or time depending on the time of your order. Please be aware that the requested delivery date and time may be delayed depending on the time of your request.
Q. I did not receive an order confirmation e-mail.
The "Order Confirmation E-mail" will be automatically sent to you shortly after you place an order to confirm that the contents of your order are correct. If you do not receive it within a few hours of placing your order, please contact us. If you do not receive it within a few hours of placing your order, please make sure that you have not entered your e-mail address incorrectly in your order confirmation e-mail. If you do not receive the "Order Confirmation" e-mail within a few hours of placing your order, please make sure that there are no typing errors in the e-mail address you have entered. There is a possibility that your e-mail software is treating it as spam. If you have not received your order within a few hours of placing your order, please make sure that you have not made a typing error in your registered e-mail address. If your registered e-mail address is a cell phone address If your registered e-mail address is a mobile phone address, please set the domain "@shima-shima.jp" to receive e-mails from us. I received the wrong item.
Q. The product was different when I received it. The product was defective.
Please check the condition of your order as soon as you receive it. Please check the condition of the product immediately upon arrival. In case of stain, damage, or wrong product, please contact us within 7 days after the product arrives. Please contact us within 7 days of receipt of your order.
We will repair or replace the product at our expense.
Q. Can you issue a receipt?
Yes, we can issue a receipt. It will be enclosed with the delivery note that is sent to you at the same time the product is shipped. We will send it to you with the delivery note that is sent to you at the same time the order is shipped. If you wish to receive a receipt, please indicate in the remarks field on the payment page that you wish to receive a receipt. If you wish to receive a receipt, please indicate in the remarks column on the payment page that you wish to receive a receipt, along with your name and address. If you need a receipt even after the product has been shipped, we can send it to you later. If you need a receipt after the product has been shipped, we can send it to you later (data is also acceptable). Please contact us.
If you choose "Cash on Delivery" payment, the receipt of the delivery company designated by our company (receipt of payment for goods) will be the official receipt. The receipt of the delivery company designated by our company (receipt of product price) will be considered as an official receipt.
If you choose "bank transfer" payment, the receipt of the bank transfer shall be the official receipt for the designated account transfer. The official receipt will be the receipt of the payment.
Others
Q. What is "My Account"?
My Account is a system that allows you to register your name, address, and other information so that you do not have to enter it every time you place an order, can refer to your past order history, and can receive exclusive services and information for members only. You can register when you place an order, or even if you have not placed an order, you can register in "My Account".
Can I place a pre-order for an item that is listed as out of stock? It is possible to place a reservation for the next shipment of an item that is out of stock. Please feel free to ask us using the inquiry form. However, please note that some items may be discontinued without notice.
Can you repair products? It depends on the product and the period of use, so please contact us first.
Q. Can you make an original stripe pattern?
If you need more than 300m or more than 6 months for delivery, please contact us. If you have 300m or more and a delivery date of 6 months or more, we can design and produce a completely original striped fabric under the supervision of Ms. Noriko Tsukijo. If you need more than 300m or more than 6 months for delivery, we can design and produce your original striped fabric under the supervision of Noriko Tsukijo. Please contact us first.
Q. Can you put my name on it?
We can provide you with our original woven name We can change the name to your desired size and content if you place a large order for 100 pieces. Logo mark, illustration, etc. can also be added. Please contact us first.
If you have any questions after reading the above, please feel free to contact us by e-mail. If you have any questions after reading the above, please feel free to contact us by e-mail.