Return and Refund
Returns and Defective Products
Cancellation, return, etc. due to the customer's convenience
Once an order has been confirmed, we cannot accept cancellations, changes, or returns of products for any reason other than "wrong product" or "defective product". We cannot accept cancellations, changes, or returns for any reason other than "wrong product" or "defective product" once the order has been confirmed. Please understand that we cannot accept cancellations, changes, or returns of products for any reason other than "wrong product" or "defective product".
We cannot accept cancellations, changes, exchanges, or returns of pre-order items once the order has been confirmed. Please note that the contract with the customer is not binding.
The contract with the customer is considered to be concluded when the "Order Confirmation E-mail" is sent from our store. The contract with the customer is considered to be concluded when the "Order Confirmation E-mail" is sent from our store.
If you do not receive an "Order Confirmation E-mail" after placing an order, there is a possibility that the contract has not been executed. If you do not receive the "Order Confirmation E-mail" after placing an order, please contact us.
Return shipping charges
We will bear the cost of exchanging defective items and exchanging incorrectly shipped items.
Defective Products
Although we take all possible precautions in shipping your order, in the unlikely event that there is a "wrong item" or "defective item", please contact us.
However, in the event of a "wrong product" or "defective product," we will replace it with a good product that is identical to the ordered product, except in the following cases In such cases, we apologize for the inconvenience.
In such cases, please contact us within 7 days of receipt of the product and return it to us. Please contact us within 7 days of receipt of the product and return it to us.
If an exchange is not possible due to out-of-stock, we will issue a refund. In such cases, please contact us within 7 days of receipt of the merchandise. In such cases, the refund method for credit card payments will be handled in accordance with the credit card company. We will respond in accordance with the credit card company regarding the refund method for credit card payments.
We do not accept exchanges in the following cases
- If a part of the product, such as accessories, is lost due to the customer's fault.
- If the product is damaged or soiled by the customer's fault
- When the product has been used at least once.
- When the item has been altered or washed.
- In addition to the above, if we deem it unacceptable to exchange the item.
Incorrectly entered coupon code
If the coupon code issued by our company cannot be entered due to a customer's operation error, etc., and the payment has been completed, we will not be able to refund or cancel the order. If the coupon code issued by our company was not entered by the customer due to an operational error, etc. and the payment is completed, no refund or cancellation will be made.
Please understand the above items in advance.